TERMS AND CONDITIONS
Welcome to OFF CUE ("OFF CUE", "we", "us", or "our"). These Terms & Conditions govern your use of our website and the creative, strategic, consulting, campaign and experiential services we provide.
By using our website or engaging our services, you agree to these Terms.
1. OUR SERVICES
OFF CUE is a boutique creative studio offering services including:
Brand & Creative Direction
Creative Strategy
Campaign Development & Management
Brand Experiences, Events & Activations
Art Direction
Creative Consulting
Content & Social Media Direction
Related creative and project management services
Specific services, deliverables, timelines and fees will be outlined in a separate proposal, quotation, statement of work or client agreement for each project.
2. PROJECTS & PROPOSALS
Submitting an enquiry does not guarantee that OFF CUE will accept a project.
Proposals and quotations are valid for 14 days from the date issued unless otherwise stated.
A project is confirmed once the scope has been agreed, the required agreement has been signed where applicable, and the required deposit or initial payment has been received.
Project-specific agreements take precedence over these general Terms where the two conflict.
3. FEES & PAYMENT
Fees and payment terms will be outlined in the applicable proposal, quotation or client agreement.
Unless otherwise stated, full payment is required before services commence. Any deposits made are non-refundable. A different payment schedule may apply where agreed in writing for a particular project.
All invoices are payable by the due date stated. OFF CUE reserves the right to pause or withhold services where payment is overdue.
Any applicable taxes, bank fees, currency conversion fees, payment-processing fees or international transfer charges are the client's responsibility unless otherwise agreed.
4. SCOPE & REVISIONS
Work is limited to the scope and deliverables agreed for the project.
Requests outside the agreed scope, additional revisions, new creative directions, accelerated timelines or significant changes to an approved direction may result in additional fees.
The number of concepts, revisions and deliverables included in a project will be specified in the applicable client agreement.
5. CLIENT RESPONSIBILITIES
Clients are responsible for providing accurate information, materials, approvals and feedback necessary for the project.
Delays caused by missing information, late feedback, delayed approvals or changes to the brief may affect the project timeline and may result in additional costs.
Clients are responsible for ensuring that materials they provide to OFF CUE can legally be used for the project.
6. EVENTS & EXPERIENCES
For events, activations and experiential projects, the client is responsible for costs and requirements specifically assigned to them in the applicable project agreement, including venue, permits, third-party suppliers, talent, travel or production costs where applicable.
OFF CUE will make reasonable efforts to manage the agreed creative and project responsibilities but is not responsible for delays, cancellations, losses or failures caused by circumstances or third parties outside our reasonable control.
Event-specific terms may be included in the relevant project agreement.
7. INTELLECTUAL PROPERTY
All OFF CUE branding, website content, concepts, proposals, processes, frameworks, templates, unused concepts and working materials remain the property of OFF CUE unless otherwise agreed in writing.
Rights to final project deliverables will transfer or be licensed to the client according to the applicable client agreement and, where applicable, only after full payment has been received.
Third-party assets such as fonts, stock imagery, music, software and other licensed materials remain subject to their respective licences.
8. PORTFOLIO USE
Unless otherwise agreed in writing, OFF CUE may showcase completed work in its portfolio, website, social media, presentations and promotional materials once the work has been publicly released.
Confidential or embargoed projects will be handled according to the applicable client agreement or written confidentiality arrangement.
9. RESULTS
OFF CUE provides creative and strategic services but does not guarantee specific commercial, financial, audience, sales, engagement or other results unless expressly agreed in writing.
Project outcomes may be affected by factors outside our control, including market conditions, audience behaviour, advertising spend, client decisions and third-party platforms.
10. THIRD-PARTY SERVICES
OFF CUE may work with or coordinate photographers, videographers, printers, venues, talent, production teams, platforms and other third-party suppliers.
Unless otherwise stated, third-party costs are separate from OFF CUE's professional fees and may be payable by the client.
OFF CUE is not responsible for the independent actions, delays or failures of third-party suppliers.
11. CANCELLATION & TERMINATION
Either party may terminate a project in accordance with the applicable client agreement.
If a client cancels a project after work has begun, the client remains responsible for work completed, approved commitments and non-refundable third-party costs incurred up to the date of cancellation.
Additional cancellation terms may be included in the project-specific agreement.
12. WEBSITE & CONTENT
All original content on the OFF CUE website, including text, graphics, images, logos, designs and other materials, belongs to or is licensed to OFF CUE and may not be reproduced or commercially used without permission.
Our website may contain links to third-party websites or services. OFF CUE is not responsible for their content, availability, security or privacy practices.
13. LIABILITY
OFF CUE will provide its services with reasonable care and professional skill.
To the maximum extent permitted by law, OFF CUE is not liable for indirect, incidental or consequential loss, including loss of profits, revenue, business opportunities or data arising from the use of our website or services.
Nothing in these Terms excludes liability that cannot legally be excluded.
14. FORCE MAJEURE
OFF CUE is not responsible for delays or failure to perform caused by circumstances beyond our control, including natural disasters, severe weather, government action, strikes, power or internet outages, platform failures, supplier failures or other unforeseen events.
15. PRIVACY
Your use of the OFF CUE website is also governed by our Privacy Policy, which explains how we collect and use personal information.
16. GOVERNING LAW
These Terms are governed by the laws of Jamaica, unless otherwise agreed in a signed project agreement.
Any disputes will be subject to the applicable laws and courts of Jamaica, unless the parties agree otherwise in writing.
17. CHANGES TO THESE TERMS
OFF CUE may update these Terms from time to time. The latest version will be published on this page with the updated effective date.
18. CONTACT
Questions regarding these Terms can be directed to:
OFF CUE
Jamaica
www.offcue.co
Last Updated: September 22, 2026